Return Policy

As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.

 

If for any reason you are not satisfied with your purchase, you may return it within 30 days to any Valencia Jewelers. You may also exchange it within 30 days of purchase at any Valencia Jewelers location .

 

If for any reason you are not satisfied with your purchase, you may return it within 60 days of purchase to any Valencia Jewelers location or by shipping to 132 Heffernan Ave, Calexico, CA 92231, USA.

 

Watches in original condition (unworn and unaltered) and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Valencia Jewelers or via shipping to 132 Heffernan Ave, Calexico, CA 92231, USA.

 

When returning an item via shipping, be sure to follow the instructions as listed below:

  • Include everything as in original packaging (Packaging, instructions, warranty documents).

  • Include the Return Reason format, which can be found here.

  • Please ship your merchandise pre-paid and insured for the full purchase price to the following address: 132 Heffernan Ave, Calexico, CA 92231, USA.

 

All returns are subject to inspection by our Quality Assurance team before a refund is processed.

 

We will credit your original method of payment excluding delivery charges

 

Any questions?

 

Please contact us via email at credit@valenciajewelersinc.com or call us at +1(760)357-3200